At s5 casino, we take your privacy seriously. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, and what rights you have over your own data. Please read this page carefully before registering or using our platform.
Last updated: June 2025 · Effective for all players in the Philippines
When you register an account with s5 casino, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred payment method and transaction history, though we do not store full card numbers or sensitive banking credentials on our servers. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs, which help us detect unusual behaviour and protect your account. If you contact our support team, we may also retain records of that communication to improve our service and resolve any disputes that may arise.
The personal data we collect is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — we do not send unsolicited marketing messages without your consent. Technical and behavioural data is used to monitor platform performance, detect suspicious activity, and improve the overall experience for players across the Philippines. We may also use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual player. If you have opted in to receive promotional communications, we may use your email or mobile number to inform you about relevant offers available on the Promotion page.
s5 casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and fraud prevention services — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we receive a lawful request or are obligated to do so under applicable legislation. If our business is acquired or merged with another entity, your personal data may be transferred as part of that transaction, and you will be notified in advance of any such change. We will never share your data with any third party in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular security reviews and vulnerability assessments to ensure our systems remain protected against emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in the Philippines as required by applicable data protection law. If you believe your account has been compromised, please contact our support team at [email protected] immediately so we can take swift action to secure your account.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that information in a clear and readable format. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a request to our support team, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. You have the right to withdraw your consent to marketing communications at any time by contacting us or using the unsubscribe option in any promotional message we send. For any data-related requests or concerns, please reach out to us at [email protected] and we will respond within a reasonable timeframe.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents may be retained for a longer period as required by applicable financial regulations in the Philippines. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you close your account voluntarily, we will begin the data retention review process and inform you of the applicable retention period at the time of closure. You may contact our support team at any time to enquire about the specific retention period that applies to your personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email or through a notice on the platform. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Your continued use of s5 casino after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you have any questions about this policy or how your data is handled, please visit our FAQ page or contact us directly at [email protected].
If anything in this Privacy Policy is unclear, our FAQ page covers the most common questions about accounts, data handling, and platform security in plain Philippine English. You can also reach our support team directly at [email protected] and we will be happy to assist. Ready to get started? Create your free account today and enjoy a safe, secure gaming experience at s5 casino.